We stand behind all our products. All products will be inspected for quality and function before shipping. Please inspect your order upon arrival and let us know of any issues within 7 days.
Plate kits come with a standard 90-day Manufacturer’s Warranty against defective units. (i.e. LED display or heating element failure)
IRWIN hand clamps are warranted to be free from defects in material and workmanship for the life of the tool under normal wear and tear, except for damage caused by misuse or alteration. Return the tool to the place of purchase for a replacement if warranty applies.
Should you have any problems with your order let us know and we’ll do everything we can to make it right.
Should you be unsatisfied with your purchase, product, or our attempts to solve them, you may request a refund within 30 days of your date of purchase.
Please contact us via email to inform us of your request, and provide tracking for your package if applicable.
Once your package has been received at our warehouse, we will initiate a refund through your original purchase method. Please be aware that refunds are not instant, and may take up to 2 weeks to process.
PLEASE NOTE – RETURNED UNITS MUST BE CLEAN & COMPLETE, AND RETURNED IN THE SAME CONDITION THEY WERE ORIGINALLY RECEIVED. This means clean of all residue or materials used for processing. Should you fail to clean your unit before it’s return, you may be charged a cleaning and restocking fee.